Home Depot Kitchen Remodel
My husband wanted me to get a new kitchen for our anniversary ❤️. On August 17, 2016 I went to Home Depot ask for a project loan, I was approved for 7,500.00??? I was so happy. I told my husband, So I started looking at kitchen cabinets the same day. Then I talk to the kitchen designer Lee **, The first thing I need to do is hire a Home Depot contractor. I would have to pay 100. For a Home Depot contractor to come to my house to measure my kitchen, I said that, “Fine – have him come out to my house”. So I left.On August 18,2016 Home Depot contractor called me “Steve **”. He sounded very confused on which day he should come by, so we finally agreed on Saturday August 20 at 11 am. Today August 20, 2016 11am no sign of Home Depot contractor, it’s 11:45 am. Steve finally shows up??? I showed steve my kitchen, gave steve a idea how I wanted my kitchen to be laid out, so steve measured my kitchen, I ask what all I was doing to my kitchen, I’m getting a new floor, putting insulation up in the front walls, putting up new drywall, new counters/cabinets. Steve said that his company can do it all, I said great??? We had agreement that he would remodel my whole kitchen. I said that I needed my kitchen done by September 15, 2016. Steve said, “No problem Mrs **. We will have it done by then.” Steve would send me a idealized bill showing all what he is going to do and how much it was going to cost me. I told Steve that I only had 7,500.00, steve said that he already knew? I was mad??? He shouldn’t have known Anything about how much I’m allowed to spend, Steve had a file of information on my project that was not right. Steve was only supposed to measure my kitchen, So anyway steve said that he would e-mail me the idealized bill of the work that he is going to do on my kitchen on Sunday or Monday.On August 22,2016 I called my kitchen designer to see if he received Steve measurements. Lee said, “Yes, so come down and pick out your cabinets/counter tops”??? I pick out my cabinets/counters then Lee ** Designed my dream kitchen??, then he e-mailed them to Steve that afternoon, August 22, 23, 24, part of 25, Lee has been trying to get a hold of Steve so we can get started on my kitchen. Steve never replied to Lee.I was getting very emotional, stressful, panicking, frustrated, neglected??? It’s bad enough. I’m not in good health, I just got over a acute hemorrhage (part of your brain is bleeding). I’m on high blood pressure medication because my blood pressure is too dang high, and I’m on anxiety medication. I had a deadline to meet and Steve was wasting valuable time??, so I had to hire some contractors on my own to get part of the work done. August 25, 2016 I called the Home Depot. I wanted to talk to a manager, but I had to talk to a assistant manager. I told her my situation I was having and I had to hire my own contractor and I wanted my money back $1,800.00. She said that she would look into it. On August 26 I called and the assistant manager answered again. She said that she would talk to the Manager personally.On August 26, 2016 I went to Home Depot and spoke to Lee to see if he can get me another contractor, I can’t wait any longer. August 27 I ordered my cabinets, dishwasher, large refrigerator. I went looking for the manager to see if she spoke to her assistant manager about the problem I was having. I spoke to Mellisa the store manager about the problem I was having with their cabinet contractor because Steve was negligent with the contract. He had with me to start my project and I need another contractor, and I’m spending money out of my own pocket. I need the project done by September 15, Mellisa said she would look into it and would call me Monday. I didn’t feel comfortable with that so I called customer care service, spoke to collect, told them my story. Collect said that she would speak to the store manager and call me Monday. I really needed a contractor to help me with my project, my husband was way too busy. He is a over the road truck driver. He is hardly home.August 27, 28, 29, 2016 my kitchen was getting gutted, this was coming out of our pocket??? Monday August 29 Mellisa store manager called said that she couldn’t do nothing about it. “I can only give you your 100 back for hiring the contractor”??? I don’t want my money back. I need another contractor, she said, “Sorry. That’s all I can do for you”, I was devastated. I had 17 days till my anniversary party. They promised my kitchen would be done.I had to tell my husband – he is a retired veteran. I dare to ask for a discount for a veteran. I told him the situation I was having. He got very upset. He was going to call his veteran lawyer to tell him how Home Depot was treating us. I told him, “No, I don’t want more drama”, So my husband took a week off work with No Pay to help with the kitchen. Now we are out 1,300 paycheck.Collect from customer service sent me a letter, saying, “I apologize for the inconvenience you may experienced regarding your kitchen installation. Our goal at the Home Depot is to provide you with the best customer service experience possible.” Really why didn’t your guy give me another contractor to finished my kitchen, that’s why I agreed to have my kitchen by one of your contractors, not me and my husband pay out of pocket for this mess really. You’re a joke mrs. **.My Dream kitchen turned into a freakin nightmare. I’m going thru a lot at of health issues right now and I have to deal with this crap, no one seems to want to help us out with this situation??? September 1, 2016 I called corporate customer service. I wanted to speak to someone hire up to help me with my situation with Home Depot. They said that they’re sorry, “We can’t help you with that. You already spoke to customer service.”September 12, 2016 I received a call from Columbus saying that my cabinets are done, they’re sitting in the warehouse ready to be delivered, great??? My cabinets will be in just in time before September 15. September 13, 14, 15, I haven’t heard nothing about my cabinets. I called Home Depot, spoke to customer service. They said that I put a hold on my cabinets and they will not be in till OCTOBER 5. Really what the heck is going on. I’m about to have a heart attack because Home Depot keeps playing games and it’s costing me money.September 16,2016 I called corporate, talk to andrian, told her what was going and how I was being treated and I wanted to speak to the district manager at Home Depot, andrian said that she was so sorry for the inconvenience that I’m going thru and she e-mailed the district manager that day. It was sap to get a hold of me!I called Lee and told him what customer service said that I will not be getting my cabinets till October 5. He was so mad. He called Columbus, Lee said they should be here on the September 22-2016, 25 days. On September 23-2016, I called corporate – talk to Margaret, told her my situation and the district manager never reach out to me to help me and try to resolve this situation – never got me another contractor. He never gave a crap about me a loyal customer, a veteran of the usa – no respect. She said she was really sorry and no one should go thru this. Margaret e-mailed the district manager right away while she was still talking to me. I told her, “I wanted to speak to Craig Menear. Tell him how we are being mistreated, and disrespecting a veteran.”On September 24-2016, we started to put up our new cabinets, guess what the contractor measured the kitchen wrong, we can only put up some of the top ones, and we have to exchange to cabinets to get smaller ones. REALLY SO NOW I HAVE TO WAIT TILL OCTOBER 17 to get my kitchen done. I have no countertops, sink, stove, no food to cook for my family, no place to wash dishes, and everything from the kitchen is moved to the living room. I feel like I’m living in a third world country.Me and my family have been living like this for almost 3 months, no one ever reach out to us from Home Depot. We spent 5,050.00 out of our own pocket. We had to spend our kids Christmas fund, so there will be no Christmas for us. It was all spent on my DREAM KITCHEN THAT TURNED INTO A NIGHTMARE FROM HELL, AND I HOPE MR CRAIG MENEAR AND HIS SHAREHOLDERS READS THIS. Thanks B.B.B for reading my story. I’m a nervous wreck right now, my poor husband tries to help??? I will never plan a project with Home Depot again.